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Car Rental Agreement

Rent car terms and conditions for car rental agreement. Please care full read the following terms and conditions before booking your vehicles. By place, an order means you have read, understood and agree to our rental terms and conditions.
Terms of use

  • 100% payment in advance.
  • All prices and rates given on the website are nets of tax.
  • Add 16% service tax and 2% income tax to all prices and rates mentioned on the website.
  • Copy of I.D Card/Passport.
  • Fuel top up/mileage shall be determined from our base station i.e., starting from the base and back to base. The customers shall returns full fuel tank daily at the day off the end.
  • Deviations are not allowed in route or travel plan once the deal is completed. However, changes can be made5 hours to 6 hours prior to delivery of a vehicle.
  • MA Tours offers the only chauffeur driven services on rent. The customer is not allowed to drive the vehicle in any case Only drivers drive the car.
  • The vehicle shall not be used to carry more passengers than the registered capacity of the vehicle.
  • Do not use the vehicle on rent for any illegal purpose.
  • Do not carry passengers or luggage in excess of the rated weight-carrying capacity of the vehicle.
  • Extra charges associated with your rental include the basic rent of the vehicle, applicable airport fees, taxes, other government imposed fees, parking and toll taxes.
  • If applicable, a fee for cleaning the car’s interior, upon return, for excessive stains, or dirt. The vehicle must be returned in the same state and same city as received.
  • Local use rentals are on 11 hours basis.
  • Rental timing is up to 12:00 AM. After 12:00 AM next day shall be charged OR Hourly charges will apply after 11 hours of local use and 23 hours of outstation traveling at the rate of required Rs.300 per hour for Cars and Rs.1000 for SUV’s, Vans and Coasters. Late return charges apply after 15 minutes. If the vehicle is late for more than 3 hours an extra full day rent is charged and the role of MA Rent A Car.
  • In case the customer decides to end the 2-way rental at an outstation without coming back to Lahore, return fuel and tolls shall be charged. Also, the car has to be free at such a time that it reaches back to Lahore earlier than 12:00 AM. Otherwise, over time shall also be charged per hour and the role off rentals.
  • In case of outstation rentals, the rental shall be closed on a return to Lahore even if 24 hours are not completed. The drivers are not considered physically fit to drive within the city after a long highway drive.
  • Daily rental ends even if car returned/closed before 11 hours of operation.
  • A driver allowance of Rs.1000 may be applicable on special days such as EID and national holidays.
  • A penalty of 35% of the total rental amount shall be charged in case of cancellations.
  • Early notice of 18 hours is required for extension/shortening in your rental if you plan to return the vehicle later/earlier than the specified period. The original rates of rental per day may change in case of failure.
  • In the case of monthly rental where traveling equals 3000 km, the customer shall pay for the oil change, oil filters, and air cleaner element.
  • Monthly rentals are on 6 days a week basis.
  • Monthly rates given on the website are for Lahore use only. A most of SEVEN days outstation traveling is allowed in given rates.
  • After 7 days of outstation traveling, an extra cost shall be applied per day.
  • Cancellation/termination of monthly rental requires 7 days’ notice.
  • In case of early termination of a multiple day rental, full payment for one day shall be charged along with fuel and driver charges.
  • In the case of night stay (out-station) driver accommodation charges per day are Rs.1000 or the customer can provide the same without any charge. Driver meals per day charges are Rs.500 or organized by client.
  • Chillan’s by highway authorities regarding route permits other than Lahore-Islamabad motorway area such as Murree, Muzaffarabad,  Mardan, Swat, Kaghan, Naran, Gilgit etc. shall be the responsibility of the customer.
  • We do not send vehicles to Shogran, Thandiani, Skardu, Toli Peer etc where driving conditions are extremely dangerous.
  • Do not leave your valuables (mobile phones, cameras, wallets, cash etc.) with the driver or in the vehicle. The company shall be not responsible in any case of damage or theft.
  • The company does not allow the drivers to carry/handle goods, luggage other than loading and unloading. Please make sure that the luggage/goods are loaded/unloaded in your presence to avoid the stealing or spatial relation.
  • The company may change the proposed vehicle or driver at any time without any prior notice and send an alternate in case of technical issues.
  • The company is not bound to provide backup vehicles in case of mechanical failure or accidents. However, if the customer agrees to pay for fuel and toll taxes an alternate vehicle may be provided if available.
  • In case of engine failure or any other mechanical problem, if the customer releases the vehicle and does not want to continue, full day rental is charged along with fuel and tolls for the return to our base in Lahore.
  • In case of any accidents, engine failures or mishaps, the company shall not be responsible.
  • The company shall not be responsible in case of any delays resulting from misunderstanding, miscommunication, vehicle problems, driver issues etc whatsoever. However, backup is also provided among 2-3 hours depending on availability. No compensation of any kind shall tend.
  • The client should give only 1 contact person for reporting/dealing/managing activities of vehicles/drivers.
  • The company doesn’t allow any type of luggage, equipment etc. to be placed inside the vehicles or on seats in any condition whatsoever. All luggage/should be placed in the trunk or on the rooftop.